Developing Levels of Service & Performance Measures

Developing Levels of Service & Performance Management Guidelines

Published 2007

This manual develops methods for organisations providing local government infrastructure services to establish their levels of service and what their customers value. It explores balancing the levels of service provided against the associated costs and then benchmarking the service levels provided.

Specific sections cover:

  • Storm water and Land Drainage
  • Water and Wastewater
  • Transportation and Pedestrian Facilities
  • Property and Community Facilities
  • Solid Waste
  • Parks and Aquatic Facilities

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