Victorian councils will hear how communities rate their services, with 27,000 residents set to be interviewed for the annual Local Government Victoria Community Satisfaction Survey. 

The phone interviews with residents will be comprised of a number of questions about the council’s performance over the past 12 months, which includes community consultation, advocacy and customer service.

A total of 67 councils out of 79 in Victoria are taking part in the survey with at least 400 local residents from each local government area selected randomly. 

Feedback from the 2016 survey showed that Victorians highly rated libraries, arts centres, the appearance of public areas and waste management. 

The state of unsealed regional roads, town planning policy and population growth were the areas of greatest concern.

Minister for Local Government Natalie Hutchins says the survey is an important tool to assess the effectiveness of local councils. 

“We want councils to be as transparent as possible and the Know Your Council website allows residents to easily see how their council is performing compared to the rest of the state.”

Participating councils will receive their survey report by the end of May. 

For more information, visit www.delwp.vic.gov.au.