By: Anonymous Fleet Manager
Plenty of folk like to think that their workshop management is in tip-top shape. My question is: How do you know you are performing well if you don’t have access to objective data? Having KPIs in place are no good if you can’t measure them.
Repeat after me: Good KPIs are measurable! The most powerful KPIs are those that directly measure your desired outcomes, such as efficiency, effectiveness and cost reduction.
Do you have the necessary processes, software and discipline in place to be able to provide quality information?
And, once you’ve got them, don’t just keep them to yourself. KPIs are about sharing information with your organisation, internal customers, staff and suppliers. By sharing your KPIs, you create opportunities for improvement.
Below are some KPIs to consider for your workshop:
- Fully burdened labour rates – compare your labour rates to external suppliers?
- Flat rate service times – how do you compare with external suppliers?
- Turn-around time for repairs – aim for the following targets: 60% of repairs completed in 24 hours or less, 30% of repairs completed in 24 hours – 48 hours, 10% of repairs completed in over 48 hours.
- PM program compliance – do you complete 95% of PM services within the month due? (After all, PM servicing is what drives the reliability of the fleet.)
- Do you measure the number of unscheduled repairs between PM services? Unscheduled repairs between PM services is a great indicator of the quality of your PM program.
Don’t just talk the talk – prove to everyone that you also walk the walk, by putting in place measurable KPIs.
To stop our Anonymous Fleet Manager (AFM) blowing a gasket, we created Internal Combustion, a monthly column for fleet-related rants that lets him blow off some steam. Got a fleet gripe you'd like to get his opinion on? Email emily.ditchburn@ipwea.org and she'll pass it on to AFM... when he's in a good enough mood, that is.