The Australian Centre of Excellence for Local Government (ACELG) at UTS has published a ‘how to’ manual on assessing service delivery for local government.
The manual titled Service Delivery Review: A How to Manual for Local Government gives practical tips on how to undertake service delivery reviews in line with current best practice.
Director of Sector Engagement and Teaching with the UTS Centre for Local Government, and co-author, Dr Tim Robinson said that the manual takes a broad-based approach and can be scaled for different sized councils.
“A key part of the review process is working with the stakeholders. You must make sure you engage them,” he said.
Co-author ACELG Director Associate Professor Roberta Ryan said service delivery reviews are a significant issue for local councils.
“Local government service provision has transformed significantly over recent decades, as well, community expectations of local government have increased while other levels of government have devolved various functions,” she said.
The manual builds on ACELG research Service Delivery Reviews in Australian Local Government (2012) and discussions from the short course Enhancing Local Government Service Delivery run by the UTS Centre for Local Government.
Service Delivery Review: A How to Manual for Local Government