Developing & Reviewing Levels of Service Measures - ONLINE

Starts:  Jun 16, 2021 9:30 AM (NZST)
Ends:  Jun 17, 2021 12:30 PM (NZST)
Associated with  New Zealand

This course is run over 2 x 3-hour sessions

Course Overview

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared. 


Course Objectives

At the end of this course, attendees will know how to:

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation


Priyani De Silva Currie is the presenter for this course. Find out more here.


Members:$445.50 + gst
Non-members: $495.00 + gst

Please register by 2June 2020.


You will receive a link via email, NZ


Jacqui at IPWEA NZ
(04) 496 3254