Developing & Reviewing Levels of Service Measures - ONLINE

Starts:  Jun 16, 2021 9:30 AM (NZST)
Ends:  Jun 17, 2021 12:30 PM (NZST)
Associated with  New Zealand

This course is run over 2 x 3-hour sessions


Course Overview

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared. 

 

Course Objectives

At the end of this course, attendees will know how to:

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation

Presenter

Priyani De Silva Currie is the presenter for this course. Find out more here.


Pricing

Members:$445.50 + gst
Non-members: $495.00 + gst

Please register by 2June 2020.

Location

ONLINE
ZOOM
You will receive a link via email, NZ

Contact

Jacqui at IPWEA NZ
(04) 496 3254
training.nz@ipwea.org