Developing & Reviewing Levels of Service Measures - ONLINE

Starts:  Oct 14, 2020 9:30 AM (NZST)
Ends:  Oct 15, 2020 12:30 PM (NZST)
Associated with  New Zealand

This course is run over 2 x 3-hour sessions


Course Overview

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared. 

 

Course Objectives

At the end of this course, attendees will know how to:

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation

Pricing

Non- members: $495.00 ex gst 
Members:$445.50 ex gst

Please register before 7 October 2020

Location

ONLINE
ZOOM
You will receive a link via email, NZ

Contact

Jacqui at IPWEA NZ
(04) 496 3254
training.nz@ipwea.org