Developing & Reviewing Levels of Service measures

When:  Mar 19, 2020 from 9:00 AM to 4:00 PM (NZST)
Associated with  New Zealand

Course Overview

This course aims to help organisations develop a practical and customer-focussed performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared.

Course Objectives

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation

Note:  Space is limited. Book ASAP to avoid disappointment. Bookings taken up until 2 March, unless sold out prior.  In the unlikely event of date postponement, IPWEA NZ recommend booking flexible travel.


Non- members: $595.00 ex gst  
Members: $535.50 ex gst


Conference Centre
354 Main Street
Palmerston North, NZ


Jodie O'Doherty
027 2652211