Developing & Reviewing Levels of Service measures - F2F Palmerston

When:  Feb 11, 2021 from 9:00 AM to 4:00 PM (NZST)
Associated with  New Zealand

This is a one-day face-to-face-workshop

Course Overview

This course aims to help organisations develop a practical and customer-focussed performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared.


Course Objectives

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation

Facilitator

Priyani De Silva Currie is the facilitator for this workshop. Find out more here.


Pricing

Non- members: $595.00 + gst  
Members: $535.50 + gst


Please note:
  Please register ASAP. And in the unlikely event of date postponement, IPWEA NZ recommend booking flexible travel.

Location

TBC
TBC
Palmerston, NZ

Contact

Jodie O'Doherty
027 2652211
training.nz@ipwea.org