This is a one-day face-to-face-workshop
This course aims to help organisations develop a practical and customer-focussed performance management framework. It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework. Methods of engaging and consulting with customers are discussed and compared.
- To gain an understanding levels of service and the relationship with other business processes
- To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
- To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
- To have the skills to develop meaningful levels of service and performance measures for your organisation
Priyani De Silva Currie is the facilitator for this workshop. Find out more here.
Non- members: $595.00 + gst
Members: $535.50 + gst
Please note: Please register ASAP. And in the unlikely event of date postponement, IPWEA NZ recommend booking flexible travel.