Developing & Reviewing Levels of Service measures - F2F Palmerston

When:  Feb 11, 2021 from 9:00 AM to 4:00 PM (NZST)
Associated with  New Zealand

This is a one-day face-to-face-workshop

Course Overview

This course aims to help organisations develop a practical and customer-focussed performance management framework.  It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared.

Course Objectives

  • To gain an understanding levels of service and the relationship with other business processes
  • To be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • To gain an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • To have the skills to develop meaningful levels of service and performance measures for your organisation


Priyani De Silva Currie is the facilitator for this workshop. Find out more here.


Non- members: $595.00 + gst  
Members: $535.50 + gst

Please note:
  Please register ASAP. And in the unlikely event of date postponement, IPWEA NZ recommend booking flexible travel.


Palmerston, NZ


Jodie O'Doherty
027 2652211