Developing & Reviewing Levels of Service Measures - ONLINE

Starts:  Oct 5, 2021 09:30 (NZST)
Ends:  Oct 6, 2021 12:30 (NZST)
Associated with  New Zealand

This course is run over 2 x 3-hour sessions


Course Overview

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts, and includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared. 

 

Course Objectives

Following this course attendees will:

  • Understand levels of service and the relationship with other business processes
  • Be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • Have an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • Have the skills to develop meaningful levels of service and performance measures for your organisation

Presenter

Lisa Roberts is the presenter for this course. Find out more here.


All course material will be emailed to you one working day before the workshop.


Pricing

Members:$445.50 + gst
Non-members: $495.00 + gst

 

Location

ONLINE
ZOOM
You will receive a link via email, NZ

Contact

Jodie IPWEA NZ
(04) 496 3254
training.nz@ipwea.org