These courses can also be taken separately.
Day 1 - Developing & Reviewing Levels of Service Measures
This course aims to help organisations develop a practical and customer-focussed performance management framework. It outlines the basic principles and concepts includes a series of workshops to get practitioners started on a basic framework. Methods of engaging and consulting with customers are discussed and compared.
Day 2 - Writing, Living & Updating Asset Management Plans
Asset Management Plans are a key planning document for organisations which deliver levels of service through assets. Complementary to Understanding AM, this course is a practical how-to for writing and updating an asset management plan. This course covers each topic of the asset management plan in turn - what is needed, linkages to others sections of the plan, good practice examples and how these might relate to different situations. Participants will learn how to identify what they should focus on to get the most organisational value from their plan.
Cost: $1,190 + GST
IPWEA NZ Members: 10% discount