Ask Your Mates Open Forum

Level of Service Document- Civil Works Operations

  • 1.  Level of Service Document- Civil Works Operations

    Posted 03 September 2019 01:03
    ​Hello Everyone,

    I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

    Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

    Thanks and Regards,

    Santosh Amasi

    ------------------------------
    SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
    ------------------------------
    BlogPageSpacerBlank


  • 2.  RE: Level of Service Document- Civil Works Operations

    Posted 03 September 2019 21:22
    Hi Santosh,

    Id be really interested to hear of any private responses you may get. Defined service levels outside of inspection schedules for civil works teams seems to be hard to come by.

    Thanks,

    Paul
    BlogPageSpacerBlank


  • 3.  RE: Level of Service Document- Civil Works Operations

    Posted 09 September 2019 19:45
    Hi Santosh,

    It seems there is a lot of interest in this..me too!

    Please post whatever you get to this forum. or email me directly at jkinch@mission.ca

    Thanks,

    Jason
    BlogPageSpacerBlank


  • 4.  RE: Level of Service Document- Civil Works Operations

    Posted 10 September 2019 22:59
    Levels of Service for Roads.

    I draw everyone's attention to the AUS-SPEC Road Reserve Maintenance System.
    This is a pro active systems approach  to Road Reserve Maintenance across 34 categories of defects.

    AUS-SPEC is an IPWEA initiative and has been operating in many Councils Australia Wide for many years.

    It is an MS Word document that sets up 4 road traffic scores for different categories of road.
    Intervention levels, Compulsory Intervention levels are set by Council (with excellent guidance provided in the document to assist with set up) and also recommended response times.

    The whole system can be set up on Excel Spreadsheets or smart phones in the field.
    AUS-SPEC is a joint venture between IPWEA National and NATSPEC (a National Not For Profit and Government related specification provider).

    Look up https://www.natspec.com.au/products/local-government-specifications/aus-spec-maintenance

    Note, it can be used to outsource maintenance or as a procedure for day labour staff.

    Once the roads are set up then the same system has been developed and can be used for Parks and Recreation Areas and then Buildings and Facilities Maintenance.

    For further information call Nandini Mehta, National AUS-SPEC Manager (02) 9321 7201 or e mail nmehta@natspec.com.au

    A wealth of "Tech Guides"are also available as well as case studies on the web page.
    See "TG 405 Guide to road reserve maintenance system & documentation" for information on the Roads Maintenance system.

    Bill Woodcock.
    NSW IPWEA Board Member.
    0402 026 917.
    BlogPageSpacerBlank


  • 5.  RE: Level of Service Document- Civil Works Operations

    Posted 06 September 2019 01:18
    Hey Santosh

    If you are successful  acquiring level of service methodology document, I appreciate if you could forward me as well. My email is
    adi.adhikary@tr.qld.gov.au

    Thanks heaps.
    Adi Adhikary
    Engineer, Transport Planning
    BlogPageSpacerBlank


  • 6.  RE: Level of Service Document- Civil Works Operations

    Posted 08 September 2019 19:00
    ​I am also very interested in reading anything you come up with on this subject. My email is mbrady@ssc.nsw.gov.au.

    Thank you

    ------------------------------
    M-L Brady
    ------------------------------

    BlogPageSpacerBlank


  • 7.  RE: Level of Service Document- Civil Works Operations

    Posted 08 September 2019 19:00
    Hi Santosh,
    A very interesting topic and would appear difficult to obtain any information etc.
    I would really like to receive copy of ant responses you receive
    Cheers Peter
    BlogPageSpacerBlank


  • 8.  RE: Level of Service Document- Civil Works Operations

    Posted 10 September 2019 20:45
    ​Hi all

    I have spent some time researching Level of Service for Civil Operations tasks. Finding them is hard. Victorian Council have been using them for the past 5 odd years and you can get them from the websites.
    In Queensland not many have these at all and it is just starting to be an issue.
    If you need further advise happy to help - david.bremert@rrc.qld.gov.au

    Dave
    BlogPageSpacerBlank