Ask Your Mates Open Forum

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

Hi Santosh,

Id be really interested to hear of any private responses you may get. Defined service levels outside of inspection schedules for civil works teams seems to be hard to come by.

Thanks,

Paul
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

Hi Santosh,

It seems there is a lot of interest in this..me too!

Please post whatever you get to this forum. or email me directly at jkinch@mission.ca

Thanks,

Jason
Original Message:
Sent: 03 September 2019 20:48
From: Paul Dwyer
Subject: Level of Service Document- Civil Works Operations

Hi Santosh,

Id be really interested to hear of any private responses you may get. Defined service levels outside of inspection schedules for civil works teams seems to be hard to come by.

Thanks,

Paul
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

Levels of Service for Roads.

I draw everyone's attention to the AUS-SPEC Road Reserve Maintenance System.
This is a pro active systems approach  to Road Reserve Maintenance across 34 categories of defects.

AUS-SPEC is an IPWEA initiative and has been operating in many Councils Australia Wide for many years.

It is an MS Word document that sets up 4 road traffic scores for different categories of road.
Intervention levels, Compulsory Intervention levels are set by Council (with excellent guidance provided in the document to assist with set up) and also recommended response times.

The whole system can be set up on Excel Spreadsheets or smart phones in the field.
AUS-SPEC is a joint venture between IPWEA National and NATSPEC (a National Not For Profit and Government related specification provider).

Look up https://www.natspec.com.au/products/local-government-specifications/aus-spec-maintenance

Note, it can be used to outsource maintenance or as a procedure for day labour staff.

Once the roads are set up then the same system has been developed and can be used for Parks and Recreation Areas and then Buildings and Facilities Maintenance.

For further information call Nandini Mehta, National AUS-SPEC Manager (02) 9321 7201 or e mail nmehta@natspec.com.au

A wealth of "Tech Guides"are also available as well as case studies on the web page.
See "TG 405 Guide to road reserve maintenance system & documentation" for information on the Roads Maintenance system.

Bill Woodcock.
NSW IPWEA Board Member.
0402 026 917.
Original Message:
Sent: 09 September 2019 11:53
From: Jason Kinch
Subject: Level of Service Document- Civil Works Operations

Hi Santosh,

It seems there is a lot of interest in this..me too!

Please post whatever you get to this forum. or email me directly at jkinch@mission.ca

Thanks,

Jason
Original Message:
Sent: 03 September 2019 20:48
From: Paul Dwyer
Subject: Level of Service Document- Civil Works Operations

Hi Santosh,

Id be really interested to hear of any private responses you may get. Defined service levels outside of inspection schedules for civil works teams seems to be hard to come by.

Thanks,

Paul
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

Hey Santosh

If you are successful  acquiring level of service methodology document, I appreciate if you could forward me as well. My email is
adi.adhikary@tr.qld.gov.au

Thanks heaps.
Adi Adhikary
Engineer, Transport Planning
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

​I am also very interested in reading anything you come up with on this subject. My email is mbrady@ssc.nsw.gov.au.

Thank you

------------------------------
M-L Brady
------------------------------

Original Message:
Sent: 05 September 2019 21:52
From: Adi Adhikary
Subject: Level of Service Document- Civil Works Operations

Hey Santosh

If you are successful  acquiring level of service methodology document, I appreciate if you could forward me as well. My email is
adi.adhikary@tr.qld.gov.au

Thanks heaps.
Adi Adhikary
Engineer, Transport Planning
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

Hi Santosh,
A very interesting topic and would appear difficult to obtain any information etc.
I would really like to receive copy of ant responses you receive
Cheers Peter
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------

​Hi all

I have spent some time researching Level of Service for Civil Operations tasks. Finding them is hard. Victorian Council have been using them for the past 5 odd years and you can get them from the websites.
In Queensland not many have these at all and it is just starting to be an issue.
If you need further advise happy to help - david.bremert@rrc.qld.gov.au

Dave
Original Message:
Sent: 08 September 2019 18:37
From: Peter Cownley
Subject: Level of Service Document- Civil Works Operations

Hi Santosh,
A very interesting topic and would appear difficult to obtain any information etc.
I would really like to receive copy of ant responses you receive
Cheers Peter
Original Message:
Sent: 02 September 2019 23:42
From: Santosh Amasi
Subject: Level of Service Document- Civil Works Operations

​Hello Everyone,

I would like to know if any Council in Western Australia have developed level of service document for Operations in Civil Works Department. I would like to upgrade our document and I wanted to check if anyone is willing to share the same.

Main Roads do have network inspection guidelines which some of the Councils have adopted to provide level of service to the residents but in my opinion it would be beneficial to have an independent document for every City.

Thanks and Regards,

Santosh Amasi

------------------------------
SantoshAmasiTechnical Officer Civil WorksCity of ArmadaleARMADALEWAau
------------------------------