Hi Nathan,This happened a number of times for me in a prior organisation. To provide evidence, we would send them a printout of all works relating to servicing and for the component, showing dates, hours/km, comments, parts used etc. Also the service schedules and job forms to show that there is a process in place.If the manufacturer is still not being cooperative you have the tough decision of not buying their equipment any more. Usually manufacturers want to form long term relationships so will negotiate. One company I will always remember is JCB: following a major transmission failure they did everything possible, covering repair costs, providing a replacement loader, contacting us regularly. The best part was they didn't challenge the service records.
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