BUILDING RESILIENCE AND SELF MANAGEMENT
What is it about emotionally resilient people that make them more effective at managing stress than non-resilient people? Specifically, emotionally resilient people tend to:
• Have realistic and attainable expectations and goals.
• Show good judgment and problem-solving skills.
• Be effective communicators with good people skills.
• Be empathetic toward other people
• Feel good about themselves and feel in control of their lives
An important skill that underpins resilience is effective self-management. A resilient person is able to manage a crisis in one part of their life whilst limiting its impact on the other parts of themselves. Or, in a more proactive way, knowing how to use the unaffected parts of their life to help them overcome the crisis or at least provide some measure of compensation.
Above all, we need to remember that it is ok to be down from time to time. It’s natural. However, it’s also just as natural to bounce back.
Objectives
• Gain an understanding of what makes people frustrated and angry in public settings and why it is important to reduce people’s outrage
• Gain an understanding of three strategies to reduce outrage
• Identify and adjust to different communication styles.
• Use techniques to overcome communication barriers and express empathy in the workplace.
• Demystifying that conflict is not always bad – it has many advantages
• Demonstrate how to turn arguments into discussion
• Understand how we communicate and how we do not communicate
• Apply communication methods such as STAR, SPEAC, Inquiry etc
Topics covered
• Dealing with Emotions, Outrage, Fear and anger in Public settings
• Communicate, Negotiate & Influence
• Conflict management – skills and strategies
• Communication and effective engagement
WHO SHOULD ATTEND
Those people who should attend this workshop include Engineers, Finance staff, Councillors, Planners and Project Mangers.
PRESENTERS
John Ross (MBA) CIV in TAE. AITD, IPAA, AIMM
John is a highly experienced communications practitioner, with specialist expertise in community consultation and community relations gained from over 25 years in the profession. John is also a highly sought-after trainer across a range of academic, management and communications-related fields. He is a licensed trainer for the International Association for Public Participation (IAP2).
He specialises in Community Engagement, IAP2 training, Strategic Partnering, Alliancing, Coaching and Mentoring and a range of other activities. He has particular expertise in getting people to accept the ‘hard’ decisions that organisations need to make.
John has consulted on organisational change with a key focus on strategic planning, organisation development, conflict resolution and team development. He has worked with large and small organisations reviewing their existing community consultation policies and guidelines and customising capacity building at all levels with their organisations. This ensures that they have the best possible chance to achieve positive and effective outcomes.
He has also worked with the community at all levels to resolve issues that arise from organisational complexities as well as projects and achieved positive legacy outcomes. He is the Director of the Alliancing Group. www.alliancinggroup.com
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Metro Hotel Sydney Central 431-439 Pitt Street Sydney NSW 2000 |
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Wednesday 10 October 2018 |
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8.30 am - 4.30 pm |
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 Payment by credit card (Visa or Mastercard) or purchase order |
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IPWEA NSW will provide suitable learning experiences and opportunities for all students. The learning environment will take account of the different characteristics of students and their varying cultural and educational backgrounds. All students have ready access to IPWEA NSW’s Student Handbook which contains a clear, consistent, rational and understandable summary of the organisation’s policies and procedures.
