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Internal Combustion column: Why you should go the extra mile for senior management

By intouch * posted 16-06-2017 14:58

  

If you think senior staff are just another customer then you have your head in the sand.


These people set the direction of the council and make decisions that affect the long term viability of our business.

A pleasant experience when dealing with Fleet will have a positive outcome when high level decisions are being made, an unpleasant experience could have the opposite effect.

So swallow your ill-directed pride and make sure they are greeted with a smile, delivered back to the office and that their vehicle is serviced to a high standard and cleaned.

We have all heard the whinges from the mechanics that “it’s not my job to wash his car”; guess what – yes it is.

Take the time to sit down with your staff and explain why it is so important to treat the senior staff with a very high level of service and when explained I am sure that the staff will acknowledge the importance, as their future depends on it.

We all operate in difficult times and by providing an efficient and  high level of customer service we can hopefully be excluded when the difficult decisions are being made.

To stop our Anonymous Fleet Manager (AFM) blowing a gasket, we created Internal Combustion, a monthly column for fleet-related rants that lets him blow off some steam. Got a fleet gripe you'd like to get his opinion on? Email emily.ditchburn@ipwea.org and she'll pass it on to AFM – when he's in a good enough mood, that is.
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